Retail Store Management
20:20mobile manages and supports hundreds of retail locations on behalf of its clients. To operators we provide a complete outsourcing service for retail stores and shop-in-shop concessions within third party retail estates. We also support franchising programmes with site identification, furniture design and fitting, merchandising, staff recruitment, training and motivation and IT systems.
Our retail services mean clients can outsource all of its staffing and retail management to 20:20mobile – this includes range planning, purchasing, inventory management, IT and logistics.
Merchandising Services
Our in-house marketing department specialises in the creation of bespoke permanent and semi-permanent point of sale solutions for leading retailers. We can manage all aspects of display unit delivery from initial concept to design, production, installation and ongoing product merchandising. Due to the rapid product transitions in the mobile market, many of our clients rely exclusively on the expertise of our merchandising teams to update and maintain their stores, providing a current product assortment relevant to consumers needs.
Retail Staff Training
Retailing mobile products requires specialised skills, from understanding the latest handset technology to navigating the nuances of credit approvals for airtime sales. 20:20mobile’s retail training programmes equip retail staff with the skills they need for:
- Device and accessory sales.
- Supporting credit applications for post-paid airtime contracts and subscriber activation.
- Cross-selling and up-selling customers against a range of tariffs, bundles and offers.
- Positioning insurance products in response to customer’s real needs and anxieties.
- Configuring devices and applications for customer convenience and purchase satisfaction.
