Customer care
Customers often need to talk, and a friendly, competent response can often turn a problem or complaint into a positive service experience. Our in-market call centre agents handle many of the complex customer interactions including technical support calls, delivery scheduling, returns management and customer complaints.
Inbound and outbound sales
Retailers, network operators and handset manufacturers gain value from our call centre services due to their flexibility and connection with the logistics process. Offering 7-day a week operation 20:20mobile call centre services handle inbound calls and outbound telesales, including payment and dispatch.
Contract sales and SIM activation support
Retailers selling products and airtime contracts from multiple network operators can benefit from the simplicity and ease of use of our on-demand Activate application, which operates the credit application and subscriber activation processes of multiple network operators.
We recognise that supporting airtime contract sales can present other obstacles in addition to technical issues which can result in a non-sale. Our knowledgeable call centre agents help to facilitate sales transactions that can otherwise stall for lack of guidance. They proactively solve issues such as declined credit applications or credit decision referrals. Working with the operators’ credit teams and directly accessing the operators’ systems, we liaise with our clients’ retail staff, aiming to ensure that legitimate customers obtain the service they require and are completely satisfied with their shopping experience.
