At 20:20 Mobile we pride ourselves on the excellence and innovation of the services we deliver to meet the diverse needs of our customers. We are a market leader in offering a wide range of logistical activities including:
- procurement
- inventory management
- activation services
- kitting
- SIM pairing
- repackaging
- bulk shipments
- end user order fulfilment
- retail store deliveries
- export services and reverse logistics
Our extensive range of supporting services include:
- range consultation and planning
- campaign management
- sales training
- rewards management
- creation of product bundles and promotional offers
- customised product packaging
- in-store merchandising
- design and supply of display units and marketing materials
- stock replenishment
- store set-up including recruitment and management
- door-to-door mobile sales units (within emerging markets)
We also offer advanced technical services encompassing:
- software loading
- device configuration
- compatibility testing
- quality assurance
- product refurbishment and repair
- technical training and support
We can carry out extensive inventories to service both forecasted and un-forecasted demand from our customers. Our logistics operations can then customise and ship products to thousands of customers across Europe and the Middle East.
We have the capability to manage online sales channels for our customers by hosting and managing consumer facing web stores on behalf of mobile phone manufacturers and resellers, and can provide end-user call centre services for credit applications, subscriber activation and support.
Over the years we have built up a level of trust and intimacy with manufacturers that means we now have the authorisation and support to reconfigure mobile devices with new network settings, software and digital content that we test and certify against the manufacturers’ technical specifications, so can deliver bespoke variants to our customers.
We can also repair, refurbish and recycle handsets, provide sales support tools to configure devices correctly supporting our customers in their field, and are able to deploy third party software tools to remotely manage devices to update software or delete data on missing handsets.
Through our process of collaborative planning, forecasting and replenishment (CPF&R), integrated from our clients’ retail points of sale to the factory, our suppliers can adjust production in response to market demand and monitor our intent to purchase ahead of time giving our clients greater visibility of stock, and reliability in product supply with time-to-market benefits and a reduction in costly stock-outs.
Our in-house marketing department produces a constant stream of demand generation activity and sales support material; ensuring clients sustain their leading shares across all resale channels. We manage entire product categories, supported by the latest market data, for all our partners, connecting their staff and customers with the latest handset and accessory products.
